Shipping policy

 

Shipping Policy

We are committed to providing you with fast and reliable shipping options. Here’s everything you need to know about our shipping process:

1. Shipping Locations

We offer shipping to the following locations:

  • United Kingdom (Domestic)

  • International Shipping (Please check for availability to your country)

If your country isn’t listed, please contact us at contact@airova.co, and we’ll let you know if we can ship to your location.

2. Processing Time

  • Order Processing: Once you’ve placed an order, please allow 1–2 business days for processing before your items are shipped.

  • Handling Time: During busy periods or holidays, processing times may take longer, but we always aim to ship as quickly as possible.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and your shipping address. Here’s a general breakdown of our shipping rates:

  • United Kingdom: Free Standard Shipping on orders over £30. For orders under £30, the standard shipping fee is £2.99.

  • International Shipping: Prices vary by destination. Shipping fees will be calculated at checkout.

4. Shipping Methods

We offer several shipping options to best suit your needs:

  • Standard Shipping: Typically takes 3–5 business days for UK deliveries, and 5–10 business days for international orders.

  • Express Shipping: Available at checkout for faster delivery, usually within 1–3 business days (depending on the location).

Once your order has shipped, you will receive a tracking number via email so you can track your package’s journey to your door.

5. Delivery Times

Delivery times can vary depending on the shipping method and destination. Here are general guidelines:

  • United Kingdom: 2–5 business days

  • Other International Destinations: 10–20 business days

Please note that delivery times are estimates and can be affected by customs delays, weather conditions, or unforeseen circumstances.

6. Customs and Import Duties

For international orders, customs fees, import duties, and taxes may apply, depending on the country of delivery. These fees are the responsibility of the customer. We recommend checking with your local customs office to understand potential charges before placing an order.

7. Address Accuracy

Please ensure that your shipping address is entered correctly. We are not responsible for any delays or issues that occur due to incorrect address information. If you realize there is a mistake with your shipping address, contact us immediately at contact@airova.co, and we’ll do our best to correct it before shipment.

8. Missing or Lost Packages

We take every precaution to ensure your package reaches you. However, if your package goes missing or gets lost in transit, please contact us at contact@airova.co as soon as possible. We’ll work with you and the shipping carrier to investigate and resolve the issue.

9. Returns and Exchanges

Please see our Return Policy for detailed information about returns and exchanges.

Need Help?

If you have any questions or concerns about your order or shipping, feel free to reach out to us at contact@airova.co